Three steps, no waiting in for an engineer, and no callout charge on top.
Pick a slot or take the next one going. If I’m free, the soonest is an hour away.
Point your phone at whatever's playing up, a fault code, a cold radiator, a leak, a hob that won't light. I'll talk you through what to check.
What's wrong, whether you can fix it yourself, and what it should cost if you can't. Then a written report afterwards, so you've got it in black and white rather than trying to remember.
I'm Carlo Cennerazzo. I started at 17 on commercial heating, ventilation and gas, and never left the trade.
The first ten years were in plant rooms, and those buildings run domestic systems too, so I was qualified on both from the start. A combi is basically a plant room condensed into a box on your wall. Learning the big version first is what taught me how systems actually fail, not the textbook version.
I later took a BEng in Architectural Engineering (Building Services) at Heriot-Watt, so I understand why systems are designed the way they are, and I can usually spot when something has never quite worked right from the day it went in.
After that I set up my own business in Edinburgh, CC-X Building Services Engineering, and have run it for ten years. Installing and repairing heating systems, plumbing, controls, electrical fault-finding, for homes and businesses.
These days most of my work is remote. No van, no waiting in for an engineer, just a straight answer. I’m still Gas Safe registered and take on site work when I’m in Edinburgh. If I can’t properly help you on a call, I’ll tell you early rather than let the clock run.
